Our drivers can always be identified by the Arval Service Card or by their “Arval & Service" fuel card . Approval must be obtained before each repair for:
- Maintenance from 400 € plus VAT
- Accident, glass, rodent and other damage
- Replacement vehicles
Please note the number of approval on the bill.
Approval from Arval by phone:
Approvals by phone have to be declared on the number written on the service card: +49 (0) 89 90 477 0 or +49 (0) 89 / 744 23 100
Shipping address for maintenance invoices:
Arval Deutschland GmbH
Please issue invoices to our main office address:
Arval Deutschland GmbH
85551 Kirchheim b. München
Tyre service/replacement is only available from Arval tyre partners.
Please claim warranty and ex gratia payments directly from the manufacturer and take key account spare part discounts into account.
Process invoices via VMF Service Plus®:
With VMF Service Plus®, lengthy telephone authorisations and claim loops are a thing of the past. Everything is quicker – even the payment.
Find out more.
Your benefits regarding maintenance and inspection
Customers and workshop managers appreciate quick, smooth processes, not least when dealing with leased vehicles. VMF Service Plus® is an automated management process for maintenance and inspection. Easy, paperless communication with Arval from approval to invoicing.
Benefits are faster processing as well as a fair, efficient and transparent process from approval to payment. What do you need? Internet access and the C€ PostMaster electronic transmission tool. Your benefit: No more need for duplicate entries and communication with all nine VMF companies.
More information is available here.
Arval relies on a selected network of dealers and repair shops to guarantee the best service for customers and drivers. We expect the same quality from our partner that our customers demand from us.
Are you a vehicle dealer, an authorised workshop or a body shop and are you interested in a long-term partnership? Then contact us on the following numbers:
+49 (0) 89 / 90 477 0 or via email at firstname.lastname@example.org
The platform for Arval lease returns
Are you a used car dealer? Then try Motortrade, our international online bidding platform for used cars. You can buy international vehicle returns from the Arval Group here through immediate purchase or participation in an auction.
Register or contact us for access:
Tel.: +49 (0) 89 / 90 477 0