One single point of contact
Arval handles all aspects of the leasing contract with the driver: the selection and configuration of the vehicle, based on the criteria set out in your company's car policy; vehicle ordering and management; and driver training, including on eco-friendly use and safety. We manage any complaints that come up, make service bookings, and manage accidents in the unfortunate event that they happen.
Keeping drivers alert and aware
Information is key to a successful relationship between Arval and the drivers it oversees. As a result, we offer your drivers a consistent flow of data: via state-of-the-art mobile applications, and access to an online platform that includes an archive of historical data. That way, your drivers are regularly informed of their usage of the leased vehicle -- and aware of the corresponding costs.
Controlling your running costs
On average, companies using Arval find that their running costs decrease by 10%. How do we do that? Simply by improving your drivers' behaviour at the wheel. Drivers are involved as much as possible in the use of their car, and are kept informed about it, too: a quarterly summary compares their damage record, servicing costs, fuel consumption and CO2 emissions with pre-established standards.
Measuring driver satisfaction
We like to ensure that the relationship with Arval is beneficial from your drivers' standpoint. We therefore survey them regularly to find out about the condition of the vehicle they took delivery of and the quality and speed of the service provided to them as clients, at the time of delivery and beyond. And we welcome any recommendations they might have as to improvements in the relationship.