Why leasing with Arval ?
We advise you on a company car policy that matches your organisation’s needs.
We manage your fleet and drivers
We provide you with all relevant fleet data to make your decision-making process easy
We are committed to delivering on our promises.
Arval Smart Experience: connected 24/7
At Arval, we know that your business needs easy access to your KPIs. That’s why we’ve created Arval Smart Experience, which pools all of the information from your fleet into one secure platform -- and makes it available at the touch of a button.
Connecting you with your fleet
Arval Connect lets you keep track of your fleet at a glance. Optimised for tablet, laptop and desktops, it allows you to access everything you need to know in one intuitive portal. It provides you with an inbox with all your messages from Arval, as well as an archive of documents, including invoices, fines and everything else you might need. And what’s more, it allows you to search by driver or licence plate.
With Arval Connect you will:
Keep in touch directly with account managers
Keep up-to-date with the latest industry news
Access video reviews of fleet vehicles
Access maps of available services and maintenance sites
Your entire fleet in a click
Arval Fleet View lets you keep track of information on your entire fleet. With data from all individual drivers on the road, you can easily adjust fleet-wide strategies.
With Arval Fleet View you can:
Monitor strategic fleet KPIs
Fleet activity and performance
Driver satisfaction and performance
Fuel usage, fuel costs and insurance
Contract lapse and mileage coveredCO2 emissions
View running costs
See which drivers are performing well and which aren’t
The world in your drivers’ hands
Arval Mobile+ connects your drivers with the data they need to ensure their operations are always effective.
With Arval Mobile+ your drivers can:
Access their documents at all times, from car registration certificates to driving licences
Connect to Arval’s service suppliers network
Manage their car maintenance in an easy and simple way
Check on their driving performance
Find all contract details
How do your drivers perform?
This app will improve your fleet’s driving performance, one driver at a time. Measuring speed, acceleration and braking on your driver’s phone, the app highlights areas for improvement. We know driver performance is important to you, so we have made it a priority.
With Arval Drive Challenge your drivers can:
Measure their performance on every journey
Link directly to social media platforms to share their progress
Improve their awareness of their driving performance
Check their position in leader boards
Arval Drive Challenge is a serious but fun game that helps score your drivers’ performance and also gives them a chance to win a range of prizes. The app will give the drivers a pass or fail based on how they drive. The more passes – the more points they get.
You and your drivers can join in the discussion on social media by tweeting and following us across our many networks.
From tips about the auto industry on Twitter to discussions about the best 4x4s on Facebook, we want to find out more about what you like – and what you don’t. Arval’s social platforms, such as LinkedIn, connect you with likeminded people who care about the auto industry and its news. So no matter if you’re just tuning in to the YouTube channel to see industry experts discussing important issues such as the state of the market, or if you like a photo of the latest Audi A4, we want to hear from you.
Complaints are an opportunity to improve
We consider every complaint from a client as a gift and an opportunity to improve what we do, and how we do things.
A complaint means that we have not met your expectations and tells us what we have to do better to earn the loyalty of our customers. This is why we keep an open dialogue with you and report complaints KPI to you.
If somebody using our service is dissatisfied, we register the complaint in our dedicated tool and make sure the complaint is acknowledged within 24 hours. Our objective is to solve the issue as immediately as possible, within 3-5 days depending on countries.
However, to us, it does not end here. We regularly consider trends to see where we can do better on all different levels. Your feedback is our most important input and we investigate and amend our process accordingly. Only when you are satisfied and our process ameliorated do we consider the issue resolved.