Coronavirus (COVID-19)

Information for our clients and drivers

In view of the rapidly developing situation around the COVID-19 (Corona virus) pandemic, we are doing our utmost to keep providing you with the best possible service while safeguarding the health of our staff. In this regard we strictly adhere to the recommendations from health and regulatory authorities. The following FAQs are meant to inform you about the current impact on our processes. We will regularly update our website to take account of any changes.

Assistance

My vehicle has broken down. What should I do?

The Arval Assistance continues to be at your service. Please contact your usual driver hotline +49 (0)89 744 23 100. We ask for your understanding though, that some delay may be inevitable in the current situation.

Claim Management

My vehicle is damaged. Can I have it repaired?

Yes. Please report the damage to your driver hotline  +49 (0)89 744 23 100. Repairs within our partner network are currently possible with very few exceptions. A workshop near you can be located through our My Arval Mobile app or online through the My Arval portal.

Maintenance

It is time for a routine vehicle inspection. Can I make an appointment?

Yes, routine maintenance can and should be performed. Please consider that your nearest or usual garage may not be open for servicing. Please call ahead to make an appointment. An authorized workshop near you can be located through our My Arval Mobile app or online through the My Arval portal.

I already had an appointment to service my vehicle but it was cancelled by the garage. What can I do?

Please try to get a new appointment directly from the garage. If due to the current crisis, they can only take care of emergencies, ask for a written confirmation. Keep this correspondence and inform your fleet manager. Other authorized garages in your vicinity can be located through our My Arval Mobile app or online through the My Arval portal.

Are garages open?

Generally yes, but it is highly recommended to call ahead to make sure. You can find an authorized workshops near you through our My Arval Mobile app or online through the My Arval portal.

Tyre service

Are our tyre service partners open?

Generally yes, but it is highly recommended to call ahead to make sure. You can find authorized tyre service stations near you through our My Arval Mobile app or online through the My Arval portal.

My tyres have reached the minimum tread depth and need to be replaced. What should I do?

Generally yes, but it is highly recommended to call ahead to make sure. You can find authorized tyre service stations near you through our My Arval Mobile app or online through the My Arval portal.

Fuel

My fuel card is defective or was lost. What should I do?

Please call your driver hotline +49 (0) 89 744 23 100.

Delivery and New vehicles

Is the registration of my new vehicle still possible?

More and more registration agencies are closing down due to the current situation. Please contact your account manager. He or she can give you more detailed information regarding the registration and delivery of your new vehicle.

The delivery of my new vehicle is supposed to be in the next few days. Will it still take place as planned?

We regret that it is not possible to answer that in a blanket statement. Please contact your account manager. He or she can give you more detailed information regarding the registration and delivery of your new vehicle.

Will deliveries be delayed in the coming months?

Regretfully, it is not possible to make reliable statements about delivery periods at the moment. As soon as we receive more details from dealers and manufacturers, we will inform you in a proactive manner.

Vehicle return at the end of the contract

My lease is nearing the end of its term and I would like to return my vehicle soon. What is the process at the moment?

We must ask for your understanding that we have stopped all vehicle returns for the time being. Our service providers for vehicle logistics are not at full capacity and our storage lots are overflowing. Please talk to your fleet manager about the issue. As soon as we are able to get the return process up and running as usual, we will work with your Fleet Manager to fulfill your request.

My lease is coming to an end and I would like to purchase my vehicle. Is that still possible?

Yes, it is possible. Please call us at +49 (0) 89 744 23 500 or send a mail giving your basic details to kaufpreisanfrage@arval.de.

Further questions?

For any further questions, please call your Account Manager or dial +49 (0)89 744 23 0.